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Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site: We may use feedback you provide to improve our products and services.
To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To share your information with third parties: We may share or sell information with third parties for marketing or other purposes.
To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
GAP Free Diagnostics & Free Local Collection Policy
Free fitting and recovery applies when any diagnosed required work is carried out on our premises otherwise fees will apply.
GAP Delivery Policy
All orders received before 3pm will be dispatched the same day. The order will be sent out on an overnight delivery service and you will receive your order the next day (excluding weekends and bank holidays) . A consignment number is available on request so you can track your order.
Your part(s) will arrive in a sealed box, inside you will find an envelope, enclosed you will find your Invoice, Warranty Details, Returns Details etc.
All In-Stock parts are supplied on a exchange basis, we allow 14 days (2 weeks). We believe this is ample time to get your old part(s) out of your vehicle. If for any reason you are having problems meeting the 14 day deadline, contact our helpful Sales Team on 0121 247 0516
Follow steps before collection
Please make sure you have been told we can remanufacture your parts first, to avoid any disappointment.
Remove the part(s) from your vehicle,
Box it up in a suitable manner with our name and address clearly written on the outside of the packaging.
Give us a call on 0121 486 2740 or 0121 247 0516
We will arrange a free collection to a date to suit you.
GAP Return Policy
All units must be matched before fitting. Parts are sold on an exchange basis or a surcharge will apply. You have two weeks to return your old unit(s) or contact us on 0121 247 0516 and we will arrange a free collection with DHL. All units are supplied with a 12months/12,000 miles parts only warranty, in order for the warranty to be honoured when fitting parts, the instructions must be read and followed. Furthermore a 20% handling charge and £20 collection and delivery charge will apply on correctly supplied units that are no longer required within a 7 day period.
Returning an old unit
All our units are sold on an exchange basis. The return postage cost is included in the sale price.
GAP Turbos have teamed up with one of the UK’s leading courier services UPS, a pre-paid returns label can be found in the envelope supplied with the part(s).
Just call one of our sales team when the old unit(s) are ready for return and we will do the rest!
Please note the legal bit below!
BREACH OF CONTRACT CLAUSE
The supply of any turbocharger, diesel fuel pump or diesel injectors are discounted subject to the return of your old or non serviceable units on exchange. Please be aware, the old unit must be returned complete and match the unit we have supplied. All of this will be made clear at the point of purchase and again on the invoice and additional papers supplied with the unit.
Failure to return old units will constitute a breach of contract and will incur a surcharge as follows.
£100 for a Turbo charger
£30 for a Diesel Injector
We allow 14 days for the return of the old unit(s) following the sale.
These timescales may or may not be extended following consultation with a GAP Turbos Manager.
Your statutory rights are not affected
Under the Distance Selling Regulations (2000) you have 7 days to cancel your order and return goods for a full refund. The goods must be returned in unused and as supplied condition. The buyer is responsible for return postage costs and tracking information must be supplied. If the pre-paid returns label provided for the return of you old unit is used to return an item under the above regulations, a 20% shipping and handling charge will be deducted from any refund.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.